Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Kineo AI Voice
Real-Time
Low Latency
WebSockets
Burn all Churn

KINEO
VOICE

Real-Time
WebSocket
Zero Latency
01

THE SILENT EXIT

Returns are inevitable. Churn is optional.

70%
OF CUSTOMERS CHURN AFTER A SINGLE RETURN
Current Reality
"Refund processed. Have a nice day."
(Customer feels discarded → Leaves forever)
The Opportunity
The return moment is the highest friction point.
It is the critical moment to save the relationship.
02

THE MECHANISM

Real-time voice + vision agent. Kineo understands the problem, scores the risk,
and wins the customer back—all in under 60 seconds.

INPUT

LISTEN & WATCH

Customer starts a live session. Gemini Live API processes voice tone and video feed simultaneously to identify product damage (Wrong Item / Broken) and sentiment.

PROCESS

RISK SCORING

Kineo pulls order history from Firestore. It computes a churn risk score based on frustration level, LTV (Lifetime Value), and return frequency.

ACTION

THE WIN-BACK

Before the app closes, Kineo speaks a personalized offer: Free Replacement, Store Credit, or Discount. Fully automated on Cloud Run.

02

The Pipeline

User
Speaks into Mic
→
Socket
Stream Audio
→
LLM
Process & Gen
→
TTS
Stream Playback
03

Live Demo

DISCONNECTED
// System Ready
// Waiting for connection...
Kineo Live Transcript
Hello! I'm Kineo. How can I help you with your order today?